Most of what we do at the computer center is done quietly and in the background and mostly it is unnoticeable by others until something goes wrong and that is when we become at the center of attention. On the other hand, our technical support team members are always in the front lines and interact with the GJU staff and students to resolve their hardware and software issues. We consider this team as our representative to the GJU family and hence we take it very seriously that their services are delivered professionally, on time, and with the highest quality in order to avoid any interruptions to classes and/or work at the GJU.

Our technical support team provides the GJU staff with the following IT services:

  • Installing and configuring basic hardware (e.g., desktops, laptops, printers, scanners, copiers, telephones, faxes, data shows, network switches)
  • Installing and configuring basic software (MS Windows, MS Office, MS Outlook, Internet browsers, etc.)
  • Helping our staff and students in using the basic software and hardware
  • Making and managing the E-Mail, MyGJU, ERP tools, archiving system accounts for the GJU staff and students
  • Administering the website and its content
  • Addressing any network related problems
  • Issuing and programming the access doors cards
  • Helping with any problems related to the fingerprint readers
  • Helping in initiating the video conferencing sessions

Please follow the table below to contact the technical support member in your location for help in any office hardware or software issues that you are experiencing:

Location

Main Technician

Phone

Backup

Phone

Building A

Tamer Hyasat

4055

Hadi Al-Etaiwi

4053

Building B

Ahmad Al-Khatib

0798671761

Mutasem El-Hyari

0796945099

Building C

Eng. Mai Al-Shawabkeh

4047

Osama AL-Khatib

0798671767

Building H

 

Mutasem El-Hyari

0796945099

Zakaria Saqallah

0798671764

Building M

 

Osama AL-Khatib

0798671767

Tamer Hyasat

4055

Building L

Ahmad Al-Khatib

0798671761

Osama Al-Khatib

0798671767

Bank Building

Mutasem El-Hyari

0796945099 Zakaria Saqallah 0798671764

Prefabs

Water Tank 

Nursery

Zakaria Saqallah

0798671764

Mutasem El-Hyari

0796945099

Caravans

Eng. Wael Srarhah

0798671766

Zakaria Saqallah

0798671764

  • Note: If you need technical support in SABE, GSBA, or the Consultation and Training Center, please call the computer center at ext. 4040 to schedule an appointment

 

Also, please follow the table below to contact the team member who is responsible for the specialty that you need help with:

Specialty

Main Employee

Phone

Backup

Phone

Emails

Tamer Hyasat

4055

Eng. Anass Ksasbeh,

4057

MyGJU and ERP Systems

Computer Center

4040

Helpdesk

----

Data Shows

Muhannad Al-Halahlah

4040

Basel Althawabeya

791123871

Internet

Eng. Ali AL-Sarayrah

4042

Eng. Hamzah Nweiran

4049

Telephones and Faxes

Eng. Hamzah Nweiran

4049

Eng. Wael Srarhah

4054

Access Doors

Eng. Ahmad Arabiyat

4050

Eng.Hamzah Nweiran

4049

Time and Attendance System

HR

4944

Eng. Mai AL-Zu'bi

Tamer Hyasat

4044

Video Conferencing System

Hadi Al-Etaiwi

4053

Tamer Hyasat

Ahmad Al-Khatib

Zakaria Saqallah

4055

Website

Eng. Mai Al-Zu'bi

4044

Eng. Hala Barham

4058

Archiving System

Eng. Hamzah Nwairan

4049

Eng. Hamzah Nwairan

4049

 

Surveillance System

Eng. Ahmad Arabyat

4050

Tamer Hyasat

4055

Information Display System Hadi Al-Etaiwi

4053

Eng. Hamzah Nwairan

4049

Library Systems Library

4870

Eng. Mai AL-Zu'bi

4044

 

For any other matters, please call the computer center at ext. 4040.