How many machines/devices can I run this subscription on?

Each subscription license allows you to run Office on up to five machines being Mac or PC. You can also run Office Mobile for Android or Office Mobile for iPhone on up to 5 mobile devices.

Is this a full version Office?

Yes, this is full Office on the PC, Mac, iPhone/iPod Touch, and Android platform and all are available for offline use.

How long will the free subscription of Office 365 ProPlus last for?

You will be licensed As long as you are an active member of GJU because the license is linked to your GJU email account.

Could there be issues using Office 2016 ProPlus and Office 2013 / 2010 /2007 documents?

To open a Microsoft Word 2013 .docx or .docm file in Word 2010 or 2007, you don’t need to do anything extra. Just open the file. For previous versions of Office, you can view Microsoft's compatibility webpage.

How can I activate Office 365 ProPlus?

Just sign-in with your GJU email account.

Some links may not be active immediately after first login to Office 365

This is because the service is still provisioning your account and some resources are not ready to use. When provisioning is complete, the color of these links will change to blue, and they will be able to be used. If these links are still inactive after 12 hours, contact GJU computer center for further support.

I’m having Outlook Web Access connection problems.

  • Method 1:
    Sign out and then in to the GJU O365 portal
  • Method 2:
    Sign out of all Microsoft online services
    Go to https://login.microsoftonline.com/logout , and then sign out (if you aren't already signed out).
  • Method 3:
    Open GJU O365 portal Private, InPrivate, Incognito window using Mozilla Firefox, Microsoft Edge, Google Chrome respectivly
  • Method 4:
    Clear Cookies from the browser

How do I setup my mobile device to work with Office 365?

Information on setting up mobile devices can be found here:

Is my email address the same as it was before the move to O365?

You will keep your existing email address and password.

Will the connection between my computer and the Cloud server be secure?

Yes. The email connection types all support SSL encryption to secure your connection, and the web mail client users https to secure your connection.