Welcome to the Information Systems and Technology Center (ISTC), which has developed by sheer willingness into one of the foremost entities at the German Jordanian University. As an Acting Director of ISTC, I endeavor to reach excellence in providing state-of-the-art IT systems as well as IT services to our students, faculty, and staff.
As the ISTC renders its IT services to the academic and administrative community at GJU, responsible for providing such e-services, one of my first aims is to make sure that all of our IT systems and services are highly available in order to keep everyone. In order to achieve this, aim we make sure to architect and deploy redundant state-of-the-art systems, continuously monitor the health of all hardware and services, protect all systems against attackers, and perform daily backups. To fulfill that wish we always strive to provide state-of-the-art computers and servers, fast and stable Internet, unified communication systems (e.g., IP telephony, video conferencing), and a secure environment (e.g., surveillance systems, electronic access door control). 
Most of what we do at the ISTC is done quietly and in the background and mostly it is unnoticeable by others until something goes wrong and that is when we become at the center of attention, this is what network and central systems engineers do in the background, sometimes 24*7. On the other hand, our technical support team members are always on the front lines and interact with the GJU staff and students to resolve their hardware and software issues. I consider my technical support team as our representative to the GJU family and I always urge them to provide their services professionally, on time, and with the highest quality in order to avoid any interruptions to classes or work at the GJU.
The ISTC will work closely with every other entity within GJU to ensure that the coming days are better days for the research, teaching, administratives, and students. In so doing, the ISTC team will work rather closely with the upper administration so that towards the end, the ISTC will be front and center towards fulfilling the administration’s ultimate needs moving forward.
Best wishes and warm regards,
Anass Al Ksasbeh M.Sc.Eng.